Deep learning for CRM conversations
Listen to every single word your salespeople and customers say to understand why customers spend money and why they walk away.
Goodbye to bias
Currently, contact centre sales managers sample less than .5% of phone calls to attempt to listen to, see trends and make decisions with.
Hello to data-driven sales growth
We automatically transcribe 100% of conversations, then use deep learning to do topic modelling and sentiment analysis to uncover what drives sales success, and what customers are saying about your service, your product, even specific features.
AI for your CRM
CiCi connects questions, objections, feedback – every word of your sales conversations – with every data point in your CRM, to find the big trends of what’s driving sales revenue.